For Clients

Frequently Asked Questions:

Where is the office of ElCat company located?
- Our office's address is Kievskaya st., 71. Location

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I need customer support service:
- Call following numbers: 664400, 664443

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What are the modem pool numbers?
- V34(analogue telephone line) - 0 150 888221
- V90(digital line) - 0 150 888222

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How can I access my account statistics?
- "Connect" to the statistics server

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How can I pay for your service?
- Cash, bank transfer, Master-card, VISA.

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Where can I pay for your service?
- Only in our office

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When can I pay for your service?
- from 9.00 to 18.00 daily, except Sunday

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How much should I pay for the last month?
- Open your bill from stat service that you'd recieve in the beginning of every month
- Check on the stat server (Russian)

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Where can I pay on my bills from your company?
- In our office

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Where I can get detailed information about your Internet Cards?
- All the information about our Internet Cards is located here.

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Where I can buy Internet Card?
- The list of Internet Cards sale spots

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What is the cost of Internet Card?
- 5 hours - 5$
- 10 hours - 10$

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What personal ID should I have to sign-up for your service?
- For private customers necessary to have passport or driver's license
- For corporate clients: letter of attorney. Contract should be signed by head of the client-company